01 overview

These Terms & Conditions govern your use of this website and your purchase of products from us. By accessing this website or placing an order, you agree to be bound by these Terms.

We operate as an independent online retailer selling products fulfilled through third-party suppliers and logistics partners.

02 business structure

This website is operated by an independent online business managed by a sole operator. We are not a registered limited company.

For privacy and operational reasons, we do not publish a physical business address. All customer enquiries should be submitted via our contact page.

03 products

All products listed on our website are subject to availability. We reserve the right to modify product descriptions, update pricing, and discontinue or replace products at any time without prior notice.

We make every effort to ensure product descriptions are accurate, but minor variations may occur due to manufacturing or supplier updates.

04 pricing & payment

All prices are displayed in the applicable currency and may include or exclude taxes depending on your location.

Payments are processed securely through trusted and internationally recognised payment providers. These providers independently verify merchants and handle all payment information in accordance with strict security standards. We do not store or have access to full payment card details at any time.

We reserve the right to change prices at any time without notice.

05 order processing

Orders are typically processed within 1–3 business days after payment confirmation. During peak periods, holidays, or unforeseen circumstances, processing times may be extended. Once an order has been processed, it cannot always be modified or cancelled.

06 shipping & delivery

Delivery times are estimates only and are not guaranteed. Once dispatched, orders typically arrive within 8–15 business days, depending on destination and carrier conditions.

We are not responsible for delays caused by customs processing, courier disruptions, weather events, public holidays, or other circumstances outside our control. Full shipping details are available in our shipping policy.

07 risk & responsibility

Once an order has been dispatched, responsibility for the parcel transfers to the customer, subject to applicable consumer protection laws in their country of residence.

We are not liable for indirect, incidental, or consequential losses arising from delays, misuse of products, or circumstances beyond our reasonable control.

08 returns & refunds

Returns and refunds are governed by our returns & refunds policy. We reserve the right to approve or decline refund or replacement requests based on eligibility, inspection, and supporting evidence.

09 shipping protection

We may offer optional Shipping Protection at checkout. Where selected, Shipping Protection may provide coverage for lost or damaged parcels, subject to verification. Eligibility for claims is determined based on supporting evidence and shipping status.

10 customs, duties & taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price unless explicitly stated. We have no control over these charges and cannot predict their amount.

11 intellectual property

All content on this website, including text, images, branding, and design, is owned by or licensed to us and may not be copied, reproduced, or distributed without permission.

12 privacy

Your personal data is handled in accordance with our privacy policy.

13 prohibited use

You agree not to use this website for any unlawful or fraudulent purpose, or in any way that may harm the website, business operations, or other customers.

14 governing law

These Terms are governed by and interpreted in accordance with the laws of Singapore. Customers may also be entitled to mandatory consumer protection rights in their own country of residence, which may override parts of these Terms.

15 changes to these terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a revised effective date.

16 contact

For any questions regarding these Terms or your order, please contact us via our contact page.