01 information we collect

We may collect and process the following types of personal information:

Order information — name, billing and delivery address, email address, phone number.

Payment information — we do not store full payment card details. Payments are processed securely by third-party payment providers. We may receive limited information such as payment confirmation and the last four digits of your payment method for reference purposes.

Communication information — messages sent via our contact form, email, or customer support channels.

Marketing information — email address, if you subscribe to our newsletter or marketing communications.

Technical and usage data — IP address, browser type, device information, and pages visited and site interactions (in aggregated or anonymised form where possible).

02 how we use your information

We use your personal data to:

• process and fulfil your orders
• arrange delivery and shipping
• provide customer support
• manage refunds, returns, and order inquiries
• send transactional emails (order updates, confirmations)
• send marketing emails, only where you have provided consent
• improve our website and user experience
• comply with legal and tax obligations

Our legal bases for processing include performance of a contract (fulfilling your order), your consent (marketing communications), legitimate interests (operating and improving our business), and legal obligations (tax and accounting requirements).

03 how we share your information

We only share your personal data with trusted third parties where necessary to operate our business:

• payment providers (to process secure transactions)
• shipping and logistics providers (to deliver your orders)
• email and marketing platforms (to send order updates or newsletters, if subscribed)
• website and analytics providers (to maintain and improve site performance)

These providers are only given the information necessary to perform their services. We do not sell, rent, or trade your personal data to third parties. Where data is transferred outside of your country (including to Singapore or other regions), we take reasonable steps to ensure appropriate safeguards are in place.

04 cookies & tracking technologies

We use cookies to ensure the website functions properly and to improve your browsing experience. These include:

• essential cookies — required for site functionality such as shopping cart and checkout
• analytics cookies — used to understand how visitors use our site (e.g., page views and traffic patterns)
• marketing cookies — only if enabled, to measure advertising performance

You can manage or disable cookies through your browser settings. Some essential cookies are required for the site to function properly.

05 data retention

We retain personal data only for as long as necessary:

• order and transaction data: typically retained for up to 6 years for tax and legal purposes
• customer support communications: retained only as long as needed to resolve issues
• marketing data: retained until you unsubscribe or withdraw consent

After this period, data is securely deleted or anonymised.

06 your rights

Depending on your location, you may have the right to:

• request access to your personal data
• request correction of inaccurate information
• request deletion of your personal data (where legally applicable)
• object to or restrict certain types of processing
• withdraw consent for marketing at any time

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe, typically within 30 days. If you are located in the UK or EU, you also have the right to lodge a complaint with your local data protection authority (such as the UK Information Commissioner’s Office).

07 data security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

08 international data transfers

Your information may be processed outside your country of residence, including in Singapore and other jurisdictions where our service providers operate. Where such transfers occur, we take appropriate steps to ensure your data is treated securely and in accordance with applicable data protection laws.

09 third-party services

Our website relies on third-party services for payment processing, order fulfilment, shipping, analytics, and communications. Each third-party provider has its own privacy policy governing how they handle your data.

10 changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11 contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via our contact page.